Contact S.O.S.

How to Contact the Student Ombuds

  • Due to COVID-19, the Ombuds will be conducting most meetings via Zoom. You can schedule an appointment by calling 919-513-3401.  If you prefer to meet in person, you can discuss options when you call.
  • Confidential voicemail messages can be made by calling 919.513.0235.
  • You can email the Student Ombuds directly at
  • Ask the Ombuds – Submit your questions or concerns via this online form.


About S.O.S.

We are an independent, neutral, confidential and informal office at NC State to assist students and be a personal guide for conflict management, prevention and resolution. We advocate for fair processes, working to empower the student to successfully navigate NC State to address challenges and identify resources.

Meet the Student Ombuds


Mike Giancola is an experienced college administrator who has dedicated his professional career to working with students in a variety of administrative, teaching, advising, and mentoring roles. His career spans over 25 years at several colleges and universities including serving in multiple leadership roles at NC State since 1998.

Mike’s academic background is in Industrial and Organizational Psychology and Educational Administration and Student Personnel.  His areas of interest include leadership, civic engagement, social responsibility, organizational development, international development and non-profit management.

He has extensive experience in bringing diverse people and communities together around shared goals having developed partnerships locally and around the world focused on hunger policy, affordable housing, water quality and sanitation, education, healthcare, civil rights and youth empowerment.

Mike enjoys traveling and community service and has worked and visited over 25 countries.  He is active in the community serving on several non-profit boards and enjoys coaching youth sports in his community.